OGANDOS

SUMMARY:

Trying to perform a manual installation for the Azure Mobility Service (Microsoft Azure Site Recovery Unified Agent), we can get the following errors on the machines that are configured with different regional settings:

“The format of the input string is incorrect”

“Le format de la chaîne d’entrée est incorrect” <– Example in French

“La cadena de entrada no tiene el formato correcto” <– Example in Spanish

DETAILS:

Here are the steps followed to produce the error:

1. Initiate a manual installation of Microsoft Azure Site Recovery Unified Agent

2. Getting the Failed status in the “Running installation prerequisites” step. After clicking details, we can see the json file with additional details of the error.

3. Opening the reference json file we can get more information of the generic error:

SOLUTION:

The following actions can resolve the issue:

1. Open the regional settings in control panel. In this example, the server is configured to use the French format (Canada).

2. Change the format to English. In my example, I am selecting English (Canada)

3. Re-start the installation. At this point all the steps were completed successfully:

4. Set the regional settings to its original value.